Customer Service Representative - Now Hiring
DescriptionPrimary Duties/
Responsibilities:
Coordinates inbound and outbound logistical operations including transportation and warehousing to make certain sufficient supply of products and goods.
Oversees an effective system that meets the organization's inventory control needs through efficient transportation of raw materials, component parts and/or finished goods through activities such as locating and dispatching, sourcing, receiving, procurement and optimizing inventory levels.
Ensures compliance with U.
S.
and foreign government laws and regulations.
Oversees the completion of paperwork and monetary transactions associated with international distribution in a timely manner.
Negotiates with clients and handle issues with customs officials for the import/export and transshipment of packages and documents in a time sensitive environment, to achieve agreed standard of operational quality throughout customs clearance process.
Learns, understands, and complies with all required customer systems and toolsMaintains regular interaction with scheduling, manufacturing, and engineering departments to resolve any potential issues that would result in a customer interruptionParticipates in responses to customers and problem solving related to customer delivery issuesTracks and expedites shipments as required to maintain 100% deliveryMonitors EDI incoming and release data and sets up customer scheduled ordersCommunicates any potential missed shipments to the manager and customer, when requiredCommunicates weekly release requirements to the supply base based on customer requirementsAll other activities as assigned by the Supply Chain ManageroSkills and Experience Requirements Minimum of 2 years customer service experience (automotive industry preferred) Working experience with MRP systems and EDI with customers and suppliers; QAD / Plex a plus Proficient in the use of Microsoft Office (Word, Excel, Powerpoint, and Outlook) Self-directed, detail-oriented, and reliable Strong written and oral communication skillsSalary:
$19 per hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Coordinates inbound and outbound logistical operations including transportation and warehousing to make certain sufficient supply of products and goods.
Oversees an effective system that meets the organization's inventory control needs through efficient transportation of raw materials, component parts and/or finished goods through activities such as locating and dispatching, sourcing, receiving, procurement and optimizing inventory levels.
Ensures compliance with U.
S.
and foreign government laws and regulations.
Oversees the completion of paperwork and monetary transactions associated with international distribution in a timely manner.
Negotiates with clients and handle issues with customs officials for the import/export and transshipment of packages and documents in a time sensitive environment, to achieve agreed standard of operational quality throughout customs clearance process.
Learns, understands, and complies with all required customer systems and toolsMaintains regular interaction with scheduling, manufacturing, and engineering departments to resolve any potential issues that would result in a customer interruptionParticipates in responses to customers and problem solving related to customer delivery issuesTracks and expedites shipments as required to maintain 100% deliveryMonitors EDI incoming and release data and sets up customer scheduled ordersCommunicates any potential missed shipments to the manager and customer, when requiredCommunicates weekly release requirements to the supply base based on customer requirementsAll other activities as assigned by the Supply Chain ManageroSkills and Experience Requirements Minimum of 2 years customer service experience (automotive industry preferred) Working experience with MRP systems and EDI with customers and suppliers; QAD / Plex a plus Proficient in the use of Microsoft Office (Word, Excel, Powerpoint, and Outlook) Self-directed, detail-oriented, and reliable Strong written and oral communication skillsSalary:
$19 per hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
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